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CORPORATE POLICIES
Effective 1/1/2008
TERMS OF SALE / PAYMENTS
All sales are paid in advance by check, cashiers check, money order,
credit card or wire. Credit and payment terms are not offered to
domestic or international customers. All shipments will be made after
the payment clears our bank. Acceptable letters of credit are
irrevocable, drawn on a U.S. bank with 50% being payable in advance and
the balance due upon presentation of bill of lading. In the event a
payment is not honored by the financial institution on which it is drawn
the customer will be assed a return check fee of $25.00 per occurrence.
It is mutually understood Corporate Policies and Terms of Sale are
accepted inclusively as a contract between Seller and Buyer when Buyer
places an order online, written and verbally.
LIMITED WARRANTY
Top Secret Coatings Inc. guarantees its products to conform to its
standards of quality control. Liability is limited strictly to
replacement of product. The substitution of recommended Top Secret
Coatings products including but not limited to application tools,
cleaners, thinners, primers, accelerator/hardener, paints or coatings or
recommended label instructions, application directions, recommendations
or standard industry practices constitutes a breach of the Terms of Sale
agreement invalidating Limited Warranty. Recommended application
procedures and equipment, primers, thinners and sundries must be used
according to manufacturer’s recommendations written and verbal. All
products must be applied according to label directions, written
instructions and standard industry practices. No other warranty or
guaranty of any kind is made by Top Secret Coatings Inc., its agents,
implied or otherwise unless posted in writing.
SUBSTITUTIONS
Top Secret Coatings Inc. reserves the right to substitute what we
determine are products of equal or greater value without notice. Top
Secret Coatings Inc. reserves the right to change, update, alter or
substitute product ingredients, formulas, specifications and packaging
without notice.
PRICING POLICY
Top Secret Coatings reserves the right to change prices without notice.
Prices to dealers are based on the full cases (standard packaging for
standard coatings products 4 gallons per case, 6 quarts per case, for
standard solvent products 6 gallons per case, 12 quarts per case). A
five-dollar ($5.00) fee will be charged for each broken case.
DAMAGES ORDER ERRORS & SHORTAGES
All goods are consigned to the carrier in good condition. It is the
responsibility of the receiving party to inspect the shipment for damage
(visible or hidden) and for accuracy. All order errors damage and
shortage claims must be reported with supporting documents and invoice
within ninety days. Shortages and damages must be noted on the carrier’s
paperwork. When damaged goods are received after the packages have been
opened it is the responsibility of the receiving party to file a claim
for damages with the carrier. Opened packages must be retained for
inspection by a representative of the carrier.
RETURNS, EXCHANGES & CANCELLATIONS
Order changes and cancellations will not be accepted after the shipment
has left our facility or while in transit. Order changes and
cancellations must be made within 24 hours by calling 360-651-9050
9AM-5PM Monday to Friday PST. Refused shipments will be held in
Will-Call for customer pick up. Reasonable storage will be charged after
30 days on all refused delivery shipments and after 90 days are subject
to disposal without notice. Refused deliveries returned without
authorization will be held free of storage for 30 days; after 30 days
storage costs are incurred. Unauthorized returns are subject to disposal
after 90 days without notice. All orders are tinted or colored on a per
order basis therefore all sales are final on colored and tinted
products. Returns and exchanges are not accepted on products colored to
order. Stock merchandise may be returned or exchanged within sixty days.
No returns or exchanges will be accepted without return authorization.
All returns require an RTA (Return Authorization Number). Approved
returns are accepted as product credits. Product credits are made F.O.B.
shipping point, less a minimum 20% restocking charge. Returns,
exchanges, cancellations and product credits are not offered on batch,
special order and non-stock items.
COLORS
All orders are tinted or colored to order (see return and exchange
policy). Solvent based products are tinted utilizing the Degussa 844
colorant system. Water-based products are colored utilizing the Degussa
888 colorant system. Federal Spec 595 colors are available by request.
For MT (Mass-Tint) colors utilizing the Degussa 844 or Federal 595
colorant system add $5.00 per quart, $15 per gallon and $70 per five
gallon container. For MT (Mass-Tint) colors utilizing the Degussa 888
Universal colorant system add $2.50 quart, $10.00 per gallon and $50 per
five gallon container. For special order colors and color matches add
$10.00 per container. Orders are carefully hand tinted but variations in
color may occur so a color sample from each container is placed on the
lid for customer approval. Once a container has been opened, applied,
used or otherwise the color and contents of the container is considered
accepted by the user.
SHIPPING
Correct and timely shipments are our goal, however, we will not be held
responsible for damages due to shipping delays, order errors or
miss-shipments. Returns, credits and refunds will not be accepted on
rush orders. Same day rush orders will be charged $25 per box. Small
packages are typically shipped by UPS Ground. Shipments by common
carrier are prepaid or freight collect (F.O.B. origin). Top Secret
Coatings will have the discretion of selecting the carrier.
STANDARD PACKAGE SIZES
Paint: 4 - gallons per carton, 6 quarts per carton. Solvents: 6 gallons
per carton, 12 quarts per carton. Pallets normally are loaded with 144
one gallon cans, or 20 five gallon containers. However, where space
permits, up to 180 one gallon containers per pallet can be shipped.
QUESTIONS / INFO
Call 360-651-9050, fax: 360-548-8573, Email:
info@topsecretcoatings.com.
CONTRACTOR / DEALER INFO
Ask about our discount program for contractors, jobbers and dealers
reselling our products. Copies of our product catalog and pricelists are
available by request without cost. Ask for a handbook and pricelist
today. |
