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CORPORATE POLICIES
Effective 1/1/2008
TERMS OF SALE / PAYMENTS
All sales are paid in advance by check, cashiers check, money order,
credit card or wire. Credit and payment terms are not offered to
domestic or international customers. All shipments will be made after
the payment clears our bank. Acceptable letters of credit are
irrevocable, drawn on a U.S. bank with 50% being payable in advance and
the balance due upon presentation of bill of lading. In the event a
payment is not honored by the financial institution on which it is drawn
the customer will be assed a return check fee of $25.00 per occurrence.
It is mutually understood Corporate Policies and Terms of Sale are
accepted inclusively as a contract between Seller and Buyer when Buyer
places an order online, written, verbally or accepts delivery of Sellers
goods.
LIMITED WARRANTY
We
warrant our products to be free of manufacturing defects, and that they
meet our current published physical properties and specifications. All
information and suggestions presented, written or verbally, are provided
gratis and is accurate to the best of our knowledge. They are based on
technical data which we believe to be reliable, and are intended for use
by persons having skill and “know-how,” at their own discretion and
risk. Prior to use, customers are cautioned to determine the suitability
of our products for any given application through their own testing. NO
WARRANTY IS MADE, EXPRESS OR IMPLIED, REGARDING SUCH INFORMATION, THE
DATA ON WHICH IT IS BASED, OR THE RESULTS OBTAINED FROM IT'S USE OR THAT
OUR PRODUCT SHALL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE.
SUCH STATEMENTS ARE NOT INTENDED TO SUGGEST INFRINGEMENT OF ANY PATENT.
Since conditions of use of our products are beyond our control, all
suggestions and statements are made without guarantee, warranty or other
responsibility, express or implied, on our part. We assume no
responsibility for results obtained, or damages incurred, from their use
beyond replacing material proved to be defective or refunding the
purchase price of such material at our option. Acceptance of delivery of
our product means Customer has accepted the terms of this warranty,
whether or not purchase orders or other documents state terms that vary
from this warning.
All products must be applied according to label directions, written
instructions and standard industry practices. The substitution of
recommended products including but not limited to application tools,
cleaners, thinners, primers, accelerator/hardener, paints or coatings or
recommended label instructions, application directions, recommendations
or standard industry practices constitutes a breach of the Terms of Sale
Agreement invalidating Limited Warranty. No other warranty or guaranty
of any kind is made by Top Secret Coatings Inc., its agents, implied or
otherwise unless posted in writing. No seller is authorized to make any
representations or warranty or assume any other liability on our behalf
with any sales of our products. © 6/2004 Top Secret Coatings Inc.
6/1/2004
COLORS
Solvent based products are tinted utilizing the Degussa 844 colorant
system. Water-based products are colored utilizing the Degussa 888
colorant system. Federal Spec 595 colors are available by request. For
MT (Mass-Tint) colors utilizing the Degussa 844 or Federal 595 colorant
system add $5.00 per quart, $15 per gallon and $70 per five gallon
container. For MT (Mass-Tint) colors utilizing the Degussa 888 Universal
colorant system add $2.50 quart, $10.00 per gallon and $50 per five
gallon container. For special order colors and color matches add $10.00
per container. Orders are carefully hand tinted but variations in color
may occur so a color sample from each container is placed on the lid for
customer approval. Once a container has been opened, applied, used or
otherwise the color and contents of the container is considered accepted
by the user.
CORPORATE POLICIES
SUBSTITUTIONS
Top Secret Coatings Inc. reserves the right to substitute what we
determine are products of equal or greater value without notice. Top
Secret Coatings Inc. reserves the right to change, update, alter or
substitute product ingredients, formulas, specifications and packaging
without notice.
PRICING POLICY
Top Secret Coatings reserves the right to change prices without notice.
Prices to dealers are based on the full cases (standard packaging for
standard coatings products 4 gallons per case, 6 quarts per case, for
standard solvent products 6 gallons per case, 12 quarts per case). A
five-dollar ($5.00) fee will be charged for each broken case.
DAMAGES ORDER ERRORS & SHORTAGES
It is the responsibility of the receiving party to inspect shipment for
damage and accuracy. All order errors damage and shortages must be
accompanied by supporting documents and invoice within thirty days.
Shortages and damages must be noted on the carrier’s paperwork. When
damage is discovered after packages are opened it is the responsibility
of the receiver to file a claim with the carrier. Opened packages must
be retained for inspection by a representative of the carrier.
RETURNS, EXCHANGES & CANCELLATIONS
Order changes and cancellations will not be accepted after the shipment
has left our facility or while in transit. Order changes and
cancellations must be made within 24 hours by calling 360-651-9050
9AM-4PM Monday to Friday PST. Refused shipments will be held in
Will-Call for customer pick up. Reasonable storage will be charged after
30 days on all refused delivery shipments and after 90 days are subject
to disposal without notice. All orders are colored on a per order basis
therefore all sales are final on colored and tinted products. Returns
and exchanges are not accepted on products colored to order. Stock
merchandise may be returned or exchanged within thirty days. No returns
or exchanges will be accepted without return authorization. All returns
require an RTA (Return Authorization Number). Credits on approved
returns are made F.O.B. shipping point, less a minimum 20% restocking
charge. Returns, exchanges, order cancellations and product credits are
not offered on batch, special order and non-stock items.
SHIPPING
Correct and timely shipments are our goal, however, we will not be held
responsible for damages due to shipping delays, order errors or
miss-shipments. Returns, credits and refunds will not be accepted on
rush orders. Same day rush orders will be charged $25 per box. Small
packages are typically shipped by UPS Ground. Shipments by common
carrier are prepaid or freight collect (F.O.B. origin). Top Secret
Coatings will have the discretion of selecting the carrier.
STANDARD PACKAGE SIZES
Paint: 4 - gallons per carton, 6 quarts per carton. Solvents: 6 gallons
per carton, 12 quarts per carton. Pallets normally are loaded with 144
one gallon cans, or 20 five gallon containers. However, where space
permits, up to 180 one gallon containers per pallet can be shipped.
QUESTIONS / INFO
Call 360-651-9050, fax: 360-548-8573, Email:
info@topsecretcoatings.com. Ask about our discount program for
contractors, dealers and distributors reselling our products. Copies of
our product catalog and pricelists are available by request without
cost. |
